FOUNDATION

Level 1

The essential toolkit for recognising and understanding conflict between families and health professionals.

Teaches staff to
understand the causes and triggers for conflict with families/patients
recognise signs of potential or actual conflict
intervene and manage difficult situations
prepare for challenging conversations
discuss conflict cases across and within clinical teams

Course Delivery (two streams)
  • One-day face-to-face workshop for key clinical staff, managers and team leaders
  • E-learning programme for the wider staff cohort, supplemented by skill builder MMF-facilitated drop-in sessions
Get in touch

Register your interest in attending our
 in person workshops

We are finalising our  workshop programme for 2024. Registering your interest here ensures you receive information on course availability as soon as dates are announced. 

We  offer bespoke sessions for teams and organisations and are happy to discuss options. 
Thank you!
Can't wait? If you want to get started sooner, our E-learning option, the Green Zone Course is available now
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Our Partners and Clients around the world

Evelina Hospital London

Royal Children's Hospital Melbourne

Sydney Children's Hospital Network

Perth Children's Hospital

Starship Auckland

Christchurch Hospital
Matatiki - Child & Youth Health

The Medical Mediation Foundation is a not-for-profit organisation providing conflict management training and specialist mediation services to assist in preventing and managing disagreements between families and healthcare providers


Thank you!

© Copyright The Medical Mediation Foundation  2023
MMF is a not-for-profit company limited by guarantee, registered in the UK number 7398812 and Australia ABN 51 671 899 531

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