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Case Study:
The Evelina Resolution Project
The Evelina Resolution Project was launched in 2013 at the Evelina
London Children’s Hospital, one of the UK’s leading children’s
hospitals.
It was the first conflict management program in an NHS children’s hospital.
It was the first conflict management program in an NHS children’s hospital.
The Evelina Resolution Project was launched in 2013 at the Evelina London Children’s Hospital, one of the UK’s leading children’s hospitals.
It was the first conflict management program in an NHS children’s hospital. Designed to support health professionals and families when conflicts arose, this pioneering program was initially funded by the Guy’s and St Thomas’s charity but has been core funded by the Evelina London since 2015. It has since gained international recognition and in 2018, won Mediation Program of the Year in the National Mediation Awards.
The program provides training in recognising and managing conflict to multi-disciplinary teams of healthcare providers and mediation to resolve disagreements about care and treatment. Of a cohort of 313 staff followed up six months after completing the training, 91% of those who had experienced conflict with a family reported that the training had helped to de-escalate it ; 95% said that it had helped them to recognise the triggers for conflict. Read our published paper on the outcomes.
The experience and research gained from the Evelina Project has formed the foundation from which all of our work at MMF has developed. Clients we’ve delivered bespoke conflict management training for include NHS Resolution, the Medical Defence Union, Leeds Children’s Hospital, Southampton Children’s Hospital, the Princess Margaret Hospital in Perth, Western Australia, Starship Hospital, New Zealand, Addenbrookes Hospital in Cambridge, Royal Belfast Hospital, Health Education England, Darent Valley Hospital, Great North Children's Hospital in Newcastle and Oxford University Hospitals.
It was the first conflict management program in an NHS children’s hospital. Designed to support health professionals and families when conflicts arose, this pioneering program was initially funded by the Guy’s and St Thomas’s charity but has been core funded by the Evelina London since 2015. It has since gained international recognition and in 2018, won Mediation Program of the Year in the National Mediation Awards.
The program provides training in recognising and managing conflict to multi-disciplinary teams of healthcare providers and mediation to resolve disagreements about care and treatment. Of a cohort of 313 staff followed up six months after completing the training, 91% of those who had experienced conflict with a family reported that the training had helped to de-escalate it ; 95% said that it had helped them to recognise the triggers for conflict. Read our published paper on the outcomes.
The experience and research gained from the Evelina Project has formed the foundation from which all of our work at MMF has developed. Clients we’ve delivered bespoke conflict management training for include NHS Resolution, the Medical Defence Union, Leeds Children’s Hospital, Southampton Children’s Hospital, the Princess Margaret Hospital in Perth, Western Australia, Starship Hospital, New Zealand, Addenbrookes Hospital in Cambridge, Royal Belfast Hospital, Health Education England, Darent Valley Hospital, Great North Children's Hospital in Newcastle and Oxford University Hospitals.
Watch our film to learn more about the Evelina Resolution project.
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The Medical Mediation Foundation is a not-for-profit organisation
providing conflict management training and specialist mediation services
to assist in preventing and managing disagreements between families and
healthcare providers
© Copyright The Medical Mediation Foundation 2023
MMF is a not-for-profit company limited by guarantee, registered
in the UK number 7398812 and Australia ABN 51 671 899 531
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